I had moved a few times in the last 15 years and had used a few big and small movers. I never had anything important stolen, some washing stuff in a bucket went missing, that's all. But try claiming for insurance... terrible. The most professional was one that was HQ in Hong Kong and they paid my claim in 30 days, but the next time I used it, it had been bought over by Malaysians. It took me a year to get my claims paid, I think they did what some shyster rent-a-cars do, take your insurance money and keep it. There's one in Johor that said yes can, yes can to everything but never paid my claim.
Another thing, make sure someone is there with them while they are packing and moving. Some of their workers will make a big song and dance of taking real care when picking up and placing your furniture.
I can understand how Jacky Wong feels. It's not an industry that one can just put everything in their hands.